FREQUENTLY ASKED QUESTIONS
How do we book?
What if we have to cancel?
- Mendip reserves the right to cancel or alter any activity or event due to circumstances beyond our control. In the event of cancellation, an alternative date will be arranged. If we are unable to run the weekend due to Covid restrictions we will offer you full credit or a refund if you prefer.
- If you need to cancel or rearrange your booking with more than 48 hours notice then we will create a gift voucher to the value of the booking less a small £5 administration charge which will be valid for 12 months for any of our activities.
- If you have to cancel within 48 hours of your booking regretably we can not offer any credit or rearrange your booking. For any cancellation made with less than 48 hours until your booking, due to medical reasons suported by official documentation, a credit will be applied to your account for you to rebook another time.
- The term 'booking' shall be taken to mean any session, course or event arranged by Mendip.
What activities are included?
Optional activities- Try Caving, Try Skiing, Try Snowboarding (additional charge applies)
Do we have to take part in every activity?
What are arrival and check out times?
What dietary or special requirements can you cater to?
What catering is included?
Can a member of my group ski, snowboard, or cave?
Try Caving on the Saturday Evening (£15 per person)
What do we need to bring?
We have a group bigger than 6. Can we still book?
"We’ve just returned from Mendip and had an amazing time! We booked the skiing package along with many other varied activities including tobogganing, rifle shooting, frisbee golf, family games and orienteering. We were wowed with how much value and fun was packed into a couple of days. Even our totally hyper 8-year-old was knackered. The accommodation was spotless and comfortable, the staff were all extremely accommodating and helpful and the food was insane! We cannot recommend this please highly enough. We came home exhilarated and can’t wait to come back. Thank you to everyone who looked after us, but special shout outs for George (who seemed to be everywhere ), Lizzy (for your amazing rifle class) and the wonderfully patient Harry for our newly acclaimed skiing ‘eh-hem’ (we’ll keep practising) skills. We are already planning our next visit. See you all soon!"